Google Reviews Not Showing – Why and How to Fix the Problem in 2023 (2023)

17. April 2023 editorreputation science

  • commercial reputation
  • Reputation management for companies
  • assessment management

Google Reviews Not Showing – Why and How to Fix the Problem in 2023 (1)

The more Google reviews you get as a business owner, the better you will feel. You should undoubtedly be proud. When someone visits your Google My Business page, you want them to shine with your positive reviews. The more reviews you get, the more trust you gain.

While it's true—you should be proud of all your positive Google reviews—but also focus on growing your business and don't be discouraged if you miss a review or two. As long as your Google listing on the My Business page clearly shows that your brand is genuine and authentic, that's fine.

Don't worry too much about negative reviews. Only for more positive reviews. If you have inauthentic comments or spam comments, Google can help you remove illegal comments. Every business will have some negative reviews; it can't all be positive, embrace negative feedback and use it to improve your businessMarke. The positive will outweigh the negative.

(Video) How To Fix Google Reviews Not Showing Up 2023

Your entry is invalid

If you edit your listing in accordance with the Google My Business policies, Google may update your listing. After an update is sent to your personal Google account, it goes through a verification process before it appears in search results. This may result in your listing being temporarily inactive.

In the past, Google crawled websites every hour to regularly extract reviews from them. However, they recently changed their algorithm to only visit sites on this page once a month. This results in some honest reviews not being displayed on the site. Luckily, there are steps you can take to get more reviews.

Duplicate listing

When Google sees duplicate content, it gets confused because how does it know which page has the "real" information? Duplicate content is any link with the same content in a different format. Google also does not take either of the two URLs into account when calculating its ranking. The combination of these two aspects means that your listing will rank half as high as if you had removed all duplicate or duplicate listings. Google may be stricter on local search because there is so much spam there that it could easily be a duplicate content site.

Google My Places is too new

If your business account on Google is too new, this may be the reason why you are missing reviews. While you wait for the first reviews, you can expect Google to spend more time verifying the authenticity and accuracy of Google reviews.

Don't worry, only the top five company reviews usually take the longest to publish. Typically, the first four people to write reviews for your business get the most thorough scrutiny, resulting in a delay in posting. That's a good thing though; it means Google prides itself on authentic reviews, which means customers can be confident in the authenticity of each review, which in turn gets you more customers.

Review marked as fake

One of the most common reasons Google reviews might not show up is so reviewers can flag them as "fake." When this happens, it can be difficult to spot fake reviews. The "flag" that a commenter can assign to a comment, good or bad, is what is currently displayed in the index at that point in time.

Of course, this false information never makes it into the index. Some "fake" reviews are not marked as such and do not appear in the index. The review posted above is just one of several examples of how "fake reviews" are commonly flagged, detected, and removed from the index.

Unfortunately, aggressive competitors may flag your legitimate comments as spam. However, once these have been moderated and reviewed, you shouldn't mind. It's tedious, but unfortunately, that's what gets your business out there, and it can happen anywhere.

(Video) How To Fix Google Reviews Not Showing Up – Simple No BS Guide

Comments may have been flagged for other reasons

From time to time you may find that Google reviews are not showing for other reasons. This can be due to bots, fake reviews, or inauthentic reviews. Google has automated filters in place to prevent these reviews from being published. Some common issues with flagged comments are:

link in comment

As per Google policy, links in post comments and Google reviews are not allowed.

Reviews from biased sources

Google disapproves and removes comments from current or former employees. Reviews may only come from customers.

Swear words in comments

Even the most scathing comments are free of profanity, as Google's comments policy prohibits such language in business reviews.

Doubts about paid reviews

Another strict condition of Google's censorship policy is providing compensation for censorship. Google will remove any reviews it believes are paid.

Third Party Review of the Website

If you google different companies you will find that some of them have a google knowledge box with a section called "comments from the internet"This is a small section that embeds reviews and online reviews from various non-Google websites. If any of the sites in this highlighted box remove a review from your business, the Knowledge Box section will be removed from your Google Reviews list. Deleted In .

This extra space on your Google Business Profile reviews page is not solely attributable to Google. So if you run into issues and get removed, it may simply be because a non-Google site also decides to remove your Google business review. Then you want to contact this website specifically.

The user deletes their comment

Sometimes users delete their Google reviews. This is one of the main reasons Google reviews may not show up. This can be due to various factors. You may have received a negative review from this person, but the issue was resolved, so they deleted the person. You could ask them to repost the review and explain their positive experience.

(Video) 🔥 Google Analytics Not showing problem solve 2023 || Google Analytics property 2023 ♥️

Another reason could be that they might have had a positive experience leaving a review, but something changed their mind. In this case, they can decide to withdraw their positive feedback.

A third reason you might notice missing reviews is when viewing data on a Google Business Page. For some reason, the reviewer's Google profile may have been filtered or deleted. If this is the cause, unfortunately there isn't much you can do.

Google bugs and other problems

As with anything, Google users can also encounter bugs, bugs, and issues that make you ask, "Why aren't my Google reviews showing up?"

From time to time, the powerful Google machinery can go awry and an error can pop up that messes up the whole process. In other cases, significant minor issues arise that are resolved in a timely manner.

Usually, Google support comes first for any issue. Most of the time, the problem resolves itself, and very quickly. Some examples of bugs that have not been fixed as quickly in the past, however, are:

The Epidemic

This is a big problem affecting everyone in the world - yes even our precious Google - if you think about it, they have some employees who are sick or maybe they lost some employees due to the "big layoff" which means that they have fewer people fixing bigger bugs. The COVID-19 pandemic has put Google on maintenance mode. They even had to stop the Google review for about a month because they didn't have enough staff to do the monitoring and verification process.

This has since been restored, but this is only to give you an idea of ​​what to expect at any given time. Of course, when you receive positive reviews, you want them to be published as soon as the customer clicks post, but sometimes we have to remember that Google employees are people too; with a small number of employees, they can do a lot of work one person.

Google Kansas Bug

Everyone's data gets mixed up sometimes, even on Google. Geolocation can be misinterpreted and the verification process can become irreparably more complicated. If you find that your business location on your Google business profile record is incorrect, be sure to contact Google Support to get the issue fixed right away. This will not only affect reviews, but also your Google Maps if someone tries to visit your store.

(Video) How to fix URL is available to Google, but has issues || How to fix 1 invalid item detected 2023

So how can you fix missing Google reviews?

If you review your listing and find that some of the previous reviews are missing, what can you do to fix the problem? Because when your potential customers do a Google search, they are more likely to interact with your business once you have done soSeveral positive Google reviews.

The first thing you can do is diagnose what is causing the problem. Some problems are easy to solve by talking to Google, but you can solve others yourself in minutes. If you can figure out the problem yourself, you can quickly figure out how to fix it.

If you wish, you can contact Google to help solve the problem. It depends on you and how familiar you are with technology-related topics.

Be sure to review all information and activity on your business profile and any business listings. All information should be correct. Correct any information that does not match your business, e.g. B. Description, location, etc.

Sometimes the information is a mess, but sometimes it turns up on Google and it's probably an outdated issue that can be fixed quickly.

You may have to water for days or weeks before you see comments. However, also keep in mind that even if customers say they left a positive review, they probably didn't take the time to do so; this happens more often than you think.

If all of the information in your Google Business profile, listings, and Google My Business pages is correct, the next step is to contact Google's support center if you have any problems.

to sum up

When customers type your business or something related to your industry into Google or a search engine to find products or services like yours, it's important that they see Google reviews. That doesn't mean, however, that you should miss out on a review or two. As long as you have some reviews that reflect your effective product or service and impeccable customer service, your business can still thrive while you take care of the missing review.

(Video) Google News Publisher Center Not Live Issue Fix | Google News Approval

Don't focus too much on missing reviews. Your business' online reputation can be improved by trying to attract new customers and getting them to leave positive reviews.

Did some negative comments appear in Google Reviews? Check overHere are 5 tips on how to deal with it.


Google Reviews Not Showing – Why and How to Fix the Problem in 2023? ›

To fix missing Google reviews, you can try the following steps: Check if your Google My Business listing is verified and up-to-date. Look for any spam or inappropriate reviews that Google may have removed. If a legitimate review is missing, contact Google support for assistance.

Why are Google reviews not posting in 2023? ›

To fix missing Google reviews, you can try the following steps: Check if your Google My Business listing is verified and up-to-date. Look for any spam or inappropriate reviews that Google may have removed. If a legitimate review is missing, contact Google support for assistance.

Why Google reviews are not showing up? ›

Find why a review is missing

In most cases, missing reviews were removed for policy violations like spam or inappropriate content. We do not reinstate reviews that were removed for policy violations. These removal measures help make sure that reviews on Google properties are relevant, helpful, and trustworthy.

How do I reset my Google reviews? ›

Submit a one-time appeal of a review
  1. Go to the Reviews Management Tool.
  2. Check that the email address shown is the one you use to manage your Business Profile. ...
  3. Click Confirm.
  4. Select your business. ...
  5. At the bottom of the page, select Appeal eligible reviews. ...
  6. Click Continue Submit an appeal.

How long does it take Google reviews to show up? ›

How long does it take a Google review to post? Google reviews often show within 1-2 hours of being posted on a business profile. Reviews that are pending a manual review can take 3-5 days to publish if they meet Google's Guidelines.

What is the April 2023 review update? ›

The April 2023 reviews update was notable for the fact that it now affects more than just products. It's an algorithm referred to by Google as the “reviews system” that examines webpages that recommendations of products, services, destinations, games, movies and other things.

What is the Google review update April 2023? ›

The update started rolling out on April 12, 2023 and took 13 days to fully roll out. With the change to the Reviews System (notice “Product” has been dropped), the system now evaluates any content that can be considered a review or recommendation.

Do all Google reviews show up? ›

Google analyzes all reviews and determines if any of them are subject to removal for reasons such as spam, fake reviews, offensive language or a conflict of interest. If you ever see one of your business reviews on Google suddenly stop showing up, it could be because it violated this Google policy.

How do I contact Google review support? ›

You can call Google customer support at 650-253-0000.

How can I contact Google? ›

Sign in using your administrator account (does not end in In the Help window, click Contact support. If a Help article that relates to your issue is listed, click it to review. If you still need help, click This didn't help, continue to Support.

Can companies delete Google reviews? ›

Google doesn't enable businesses to delete reviews on their Google Business Profile. This helps prevent businesses from deleting poor reviews due to bad experiences. To have a review removed, the person who wrote the review can delete the review, or a business can ask Google to remove an inappropriate review.

Can businesses hide Google reviews? ›

Toggle the switch next to "Allow customers to publish reviews" to the "Off" position. Click "Apply" to save your changes. This will disable reviews for your business on Google Maps.

Can admin delete Google reviews? ›

To ask Google to remove or delete an inappropriate review from your Business Profile, report the review. Google can remove reviews that violate Google's policies.

Where are my Google reviews? ›

Find & share your reviews
  • On your computer, open Google Maps.
  • At the top left, click Menu .
  • Click Your contributions. To find places you've reviewed, click Reviews. To find suggestions of places to review, click Contribute.
  • To share a review, at the bottom of the review, tap Share .

How many Google reviews before they show up? ›

The data of the review typically takes 7 days to appear. Google servers might glitch and not show a review for a week. However, if it's been longer than that and the Google review not showing up is still a problem, then you might be facing an issue.

How often do Google reviews update? ›

Our system searches and updates new reviews once per day. So every time you get a new review on Google, it will automatically update on your website in the next 24 hours. Feel free to let us know if you have any questions.

What will happen in April 7 2023? ›


What will happen on April 23 2023? ›

April 23, 2023: A CME hit Earth's magnetic field on April 23rd, a direct hit that sparked a severe G4-class geomagnetic storm.

What will happen on April 29 2023? ›

National days on Sat Apr 29th, 2023. Explore worldwide events, festivals, funny, weird, and national days on this day! It's International Astronomy Day, National Zipper Day, National Go Birding Day, Independent Bookstore Day, World Veterinary Day… and much more!

What is the Google update for 2023? ›

The March 2023 core update will target all content types within all regions and languages to promote or reward high-quality or high-value web pages. According to Google, nothing within this (or any) core update targets specific pages or sites.

How to rank on Google in 2023? ›

To help you out, we've shortlisted the most important ranking factors for improving your site's rank in search results.
  1. High-quality Content.
  2. Backlinks.
  3. Search Intent and Content Relevancy.
  4. Website Loading Speed.
  5. Mobile Friendliness.
  6. Domain Authority.
  7. Keyword Optimization.
  8. Website Structure.
Jan 2, 2023

What is the last Google update 2023? ›

To be more specific, the March 2023 Core update saw 74% more peak volatility on desktop and 94% more peak volatility on mobile as compared to the September 2022 Core Update. Of course, this does not mean that specific sites were impacted more significantly during the March 2023 Core Update.

Can Google reviews be traced back? ›

Can Google reviews be traced? Yes. Your IP address can be traced if you leave a Google review anonymously. Google can see your IP address when you post a review, even if you hide your name.

Is there a number to call Google support? ›

For assistance with other Google products, please call (650) 253-0000.

Is there a live chat for Google? ›

Sign up with Google

To create a LiveChat account with your Google account, go to and click on Create an account.

Can I talk to Google personally? ›

You can get hands-free help from Google Assistant on your phone or watch by saying "Hey Google." "Hey Google" requires Voice Match to recognize it's you.

How do you report a problem to Google? ›

Report a problem
  1. Do a search on Google.
  2. Scroll down to the bottom of the results page.
  3. Tap Feedback.
  4. Enter a description of the issue.
  5. If you want, you can include a screenshot of the page you're looking at.
  6. Tap Send. .

Is Google contact free? ›

Google Contacts is a service that allows you to store and manage contact information for your organization. It is part of GSuite, which also includes Gmail and Google Calendar. Google Contacts is free to use and can be used in conjunction with other applications for business email and scheduling.

Is it illegal to delete bad reviews? ›

Is it legal to remove bad reviews? It is legal to remove bad reviews (or get them removed) as long as you're not violating the Consumer Review Fairness Act. This act allows businesses to prohibit or remove the following types of reviews: contains sensitive or private information; or.

Should you delete bad reviews? ›

Deleting bad product reviews reduces the integrity of all published product reviews, and consumers might suspect that they only see the good stuff said about your brand. Leaving negative reviews up doesn't necessarily hurt your brand, especially when the review is worded in a polite manner.

Can companies block negative Google reviews? ›

Instead, there are only two ways that a review can be removed. The person who posted the review can delete it or your business can "flag the review as inappropriate." Flagging the review alerts Google that the review is fake or that it doesn't comply with Google's review policies.

Can you block someone from leaving a Google review? ›

You can't block a user but you can report to google by Flag as inappropriate the review, if you think the review doesn't comply with Google's review policies. You can't contact someone who left an inappropriate review, but you can request that Google remove it. On your computer, open Google Maps.

Can I delete my Google business and start over? ›

New owners or managers of a Business Profile must wait for 7 days before they can remove profile content and managers.
  1. Go to your Business Profile. Learn how to find your profile.
  2. Select More. Business Profile settings.
  3. Select Remove Business Profile. Remove profile content and managers.
  4. Select Continue Remove. Done.

How many 5 star Google reviews do you need to increase your average? ›

How many reviews do you need to get five stars on Google? No set number of reviews is required to get a 5-star rating on Google. The rating is an average of all the individual ratings left by customers. The more ratings you receive, the more accurate and representative your overall rating will be.

What percentage of people look at Google reviews? ›

Over 81% of consumers are likely to visit Google Reviews prior to visiting a business. Research shows that 81% of internet users report that they are likely to check Google Reviews before they visit a business in person.

How long do bad reviews stay on Google? ›

The upfront answer is that Google reviews do not expire, so any customer reviews you receive will remain posted online (unless you're able to get them removed - more on this below).

What time is best to ask for Google reviews? ›

Noon to 7 pm is consistently the best time when it comes to asking for reviews. The two best times to ask for reviews are between 2-3 PM and 6-7PM. These are the times consumers are most likely to rate a business on Google, which makes sense.

How many 5 star reviews to cancel a 1 star? ›

Here's the ratio: It takes roughly 40 positive customer experiences to undo the damage of a single negative review. The ratio is derived from a combination of human behavior, math, and logic.

How do I increase my Google star rating? ›

Below, we'll summarize some of the best ways to boost those reviews:
  1. Reach out to customers to ask for feedback.
  2. Lead customers to your review page.
  3. Remind customers to leave feedback with signage.
  4. Show off those positive reviews.
  5. Use discount opportunities.
  6. Ask customers who just won a raffle/contest to leave a review.

Which app did Google announced that they will discontinued in 2023? ›

Several Google Code Jam problems have sparked academic research. But on February 22, 2023, Google announced that Google Code Jam will be discontinued alongside its other programming competitions, Hash Code and Kick Start.

What are the new Google review rules? ›

Google Store review guidelines
  • Focus on what you liked or disliked about a product and your own experience using it.
  • Don't include inappropriate content.
  • Don't share full names, URLs, phone numbers, email addresses, physical addresses, or other forms of contact information.

What to expect from Google 2023? ›

Unlike previous Google I/Os, which were two-day affairs, the 2023 edition is a one-day event set to begin at 10 AM PT (1 PM ET) on May 10, 2023. Google is expected to launch its first foldable smartphone, the successor to Pixel 6a, release the Android 14 features and other devices.

What will Google release in 2023? ›

Pixel 8 and 8 Pro

Google typically releases its flagship, slab-style smartphones during the fall season, and that cadence looks to remain in 2023. This year, the company is expected to launch the Pixel 8 series around September and October, succeeding last year's 7 series.

What is Google new policy 2023? ›

New policies

To give users more control over their data, we're introducing a new account deletion requirement under our User Data policy. If your app allows users to create an account, then it must also allow users to request for their account to be deleted in the app and through a web resource.

How many reviews do you need for it to show on Google? ›

Fewer than five, or no reviews at all, is not going to be as effective - if at all. Despite that, research tells us that customers will read an average of 10 customer reviews before trusting a business. With that in mind, it's worth shooting for double figures if you want to establish your business as an authority.

Can companies delete your Google review? ›

Google doesn't enable businesses to delete reviews on their Google Business Profile. This helps prevent businesses from deleting poor reviews due to bad experiences. To have a review removed, the person who wrote the review can delete the review, or a business can ask Google to remove an inappropriate review.

How long until a Google review is removed? ›

The review process can take a few business days, so be patient. If Google finds that the review violates their policies, the review will be deleted within three days.

How do I enable Google reviews? ›

Enable Google Customer Reviews in your Google Merchant Center account
  1. Log into your Merchant Center account.
  2. Make sure your Merchant Center account is verified and claimed.
  3. In the page menu on the left, click Growth.
  4. Click Manage programs.
  5. Go to the Customer Reviews card.
  6. Click Enable to sign up.

Can Google reviews be traced back to you? ›

Can Google reviews be traced? Yes. Your IP address can be traced if you leave a Google review anonymously. Google can see your IP address when you post a review, even if you hide your name.


1. Google Ad Approved But Not Running 2023 - How To Fix Google Ads Not Working
(Tradesman Digital Marketing)
2. Your Feature Drop Fix Has Arrived | June '23 Pixel Feature Drop
(Made by Google)
3. Google Business Profile suspended - Fix it in 2 Simple Steps (2023 edition)
(Ranking Academy)
4. HOW TO- Fix Location Problem In Google Maps! [Android]
5. How to change google location | How to change location in laptop
(Sumah Trix)
6. How to FIX Google My Business Profile Suspension 2023 (Step-by-Step Reinstatement)
(Joe Burnich)


Top Articles
Latest Posts
Article information

Author: Margart Wisoky

Last Updated: 09/23/2023

Views: 6480

Rating: 4.8 / 5 (58 voted)

Reviews: 89% of readers found this page helpful

Author information

Name: Margart Wisoky

Birthday: 1993-05-13

Address: 2113 Abernathy Knoll, New Tamerafurt, CT 66893-2169

Phone: +25815234346805

Job: Central Developer

Hobby: Machining, Pottery, Rafting, Cosplaying, Jogging, Taekwondo, Scouting

Introduction: My name is Margart Wisoky, I am a gorgeous, shiny, successful, beautiful, adventurous, excited, pleasant person who loves writing and wants to share my knowledge and understanding with you.